Cloud infrastructure, IoT and automation
With 3900 employees, 900 buses, 150 trains and 90 trams, Arriva Sweden helps 170 million travellers reach their destinations every year.
Client
Arriva
Industry
Transport
Country
Sweden
Services
End-User Platform, migration SQL and Oracle databases, CI/CD Pipeline System
Team
-
Background
The IT environment was old and unstable, with several legacy systems that were not properly maintained.
Challenge
As a result, Arriva experienced a significant amount of downtime. The outages resulted in significant penalties from transport operators due to outages or because Arriva could not submit reports on time. Another challenge, in addition to the outdated IT environment, was that the transport industry was going digital and Arriva found it difficult to sustain the business. Their old IT environment could not handle the increasing digitalisation, with the need to provide better data to both bus drivers, traffic planners and the ability to send real-time data to transport operators such as SL.
Solution
In the first phase, Arriva, with the help of Euvic, migrated hundreds of Windows servers to the cloud, including large business-critical SQL and Oracle databases. Euvic analysed existing applications and made them cloud-ready. Euvic also migrated several SQL and Oracle databases to Relational Database Services to take advantage of the ease of use of managed services.
In the second phase, after stabilising and modernising the IT environment in late 2017, which also included moving to O365 and building a new, modern end-user platform, Arriva began building digital solutions to improve and optimise the way it ran its train services. Arriva was now able to win several new service contracts because they were able to demonstrate a better way of managing traffic than their competitors. In this case, Euvic was responsible for providing two teams of development resources for Arriva to complete their “train portal”, a portal of digital solutions for managing train traffic.
In the third phase, in early 2018, Arriva further matured and implemented SAFe as a way to improve collaboration between the business and IT, to get more value from their increased digitization efforts. Arriva now chose to digitise their bus operations as well. Euvic provided not only the bulk of the development resources, but also a systems team that planned, built and implemented a CI/CD pipeline that enabled Arriva to dramatically improve the quality and speed of development, while lowering the operational costs of maintaining the new solutions.
A cost-effective future
Since the launch of the bus portal in June 2019, a portal with digital solutions to manage bus traffic, Arriva has had zero downtime on the technical platform and very few technical problems. There is of course an order backlog of new business requirements, but the operational costs of running the new platforms are about a third of the costs of running the train portal, which was not built on a common CI/CD pipeline where all development teams built the solutions in the same way. The train portal is now being restructured and by the end of 2020 will be moved to the same CI/CD pipeline used by the bus portal.
Result
In conclusion, Arriva is now in an excellent position to continue growing in Sweden and has completely changed the way it works. IT is now a critical business enabler and business opportunity, which was far from the case in 2016. Through this digital transformation, Euvic has played a crucial role in providing Arriva with high quality and cost-effective development and infrastructure teams. During the transformation, Euvic has also helped Arriva save operational costs with the implementation of a CI/CD pipeline, a common development and working practices manual that makes development much more streamlined and efficient than in 2017. The collaboration with Euvic made it possible.
References
We needed a partner who could support us on our digitalisation journey, from an old on-prem environment in Denmark to a state-of-the-art cloud platform that was better suited to our work of digitalising the processes of running buses and trains. The results were as expected and after the migration to AWS together with Euvic, we created a lot of new services that would have been impossible in such a short time on the old platform.
Fredrik Ölund
Business Development and Digitalization Manager at Arriva
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