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Orange Group

E-commerce solution for telecommunications

Client

Orange Group

Industry

Telecommunication

Country

France

Services

Mobile Platform, Database

Team

-

Background

Orange Group has retail operations in 29 countries. The company operates the world’s largest seamless voice/data network and offers end-to-end connectivity services in more than 220 countries and territories.

Orange Group engages Euvic consultants for software development services and DevOps and support services within Orange. The development teams consisted of programmers for Java, JavaScript, .NET, Angular, Python, React, HTML/CSS, PHP and C++. Each team also includes Scrum masters and more traditional project implementation managers (PRINCE2, PMI).

Orange currently uses more than 300 of Euvic’s IT professionals: software developers, system architects, network engineers, security specialists, business analysts, project managers, DevOps, testers, etc. One example is the development of their e-commerce environment.

Challenge

To develop a multi-channel e-commerce environment that can provide sales and service to omnichannel customers via mobile, web and other sales channels.

Solution

Hycom, a company of the Euvic Group, was responsible for designing an e-commerce solution for Orange’s digital transformation of their omnichannel. Hycom started by focusing on the mobile platform due to the overwhelming percentage of mobile usage within orange.pl visitors. The next step was to make the e-commerce process cohesive and responsive to handle the large Orange portfolio. This results in a more positive user experience and solid infrastructure.

Results

The delivery consists of several B2C and B2B processes: mobile voice, mobile data, fix broadband and knowledge base. Delivery based on SAP C4 HANA (Hybris) platform and has resulted in a 300% increase in online sales.

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